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  1. Administration
  • Back to home
  • Support Center
  • Apidog Support Center
  • Import/Export
    • How to import API data into Apidog?
    • How to import cURL in Apidog?
    • How to migrate Postman environments to Apidog?
    • How to auto - group endpoints on Swagger/OpenAPI import?
  • Sending requests
    • Does Apidog support Socket.IO?
    • Why is the "+" in the parameter value decoded as a space?
    • How to send a request in Apidog?
    • How to send a graphQL request in Apidog?
    • How to send a gRPC request in Apidog?
    • How to send a SOAP/WebService request in Apidog?
    • How to send a WebSocket request in Apidog?
    • Does Apidog support pre-request/test scripts and assertions in WebSocket APIs?
    • How to send a SSE request in Apidog?
    • How to add default headers at the folder level?
    • Does Apidog support pre-request/test scripts and assertions in gRPC APIs?
    • Why am I getting a "socket hang up" error when sending a request?
    • ELANREFUSED.DNS Resolver Error
  • Designing APIs
    • How do I use variables in the path?
    • Can I use a response component as the default response?
    • How to check who has modified an endpoint?
    • How can I bulk delete endpoint folders in Apidog?
    • How can I bulk add/remove prefixes to the path of endpoints?
    • How to move a Property's level in the Schema Editor?
    • If a string property has multiple enumerated values and is used in various locations, how can this enum be consistently referenced throughout?
    • How to get Apidog resource folder ID?
    • How do I get the resource floder ID of Apidog?
    • How do I use variables in a URL path?
    • What should I do if an endpoint, document, or test scenario is accidentally deleted?
    • Does Apidog support request code for custom endpoints?
    • How to Automatically Group Endpoints When Importing Swagger/OpenAPI into Apidog?
    • How do I generate non-duplicate array data in mock responses?
  • Debugging APIs
    • How does Apidog integrate with third-party key management systems?
    • Why does the same request work correctly in other tools (such as Postman) but not in Apidog?
    • How to fetch variable values from database in Apidog?
    • How to migrate environments from other tools to Apidog?
    • How to assert using scripts in Apidog?
    • JSONPath can only extract arrays. How can we extract a single element from within them in Apidog?
    • How to configure database operations in Apidog when different environments have different database account credentials?
    • How to get service base URL in custom script?
    • Why does Apidog report an error exceeding the maximum Node.js string length when the API response is too large?
    • What is the size limit for console printing?Why do I get an error when printing large files?
    • How to resolve DB2 database connection errors on Windows?
    • Why Am I Getting Error NJS-045 When Connecting to an Oracle Database in Apidog?
    • How to Generate Dynamic Values in Apidog Custom Scripts?
    • Why does the client request for the same endpoint succeed, but an error occurs when debugging on the web side: "Unable to request address"?
    • Why does Apidog report an error when the response is too large?
    • How do I use the Apidog recording endpoint?
    • When defining an endpoint response, is it allowed for the endpoint to have no response content?
    • How do I get the service baseURL in a custom script?
    • How do I view the original packet in Apidog?
    • Why am I seeing the "Invalid URI xxx" error when making a request?
    • How do I make an asynchronous request in an Apidog script?
    • Why do I see the message "Couldn't resolve host" when sending a request?
    • What is the console print size limit? Why Do I Get an Error When I Print a Large File?
    • How do I upload a file on an endpoint request?
    • What to Do If Apidog crashes or Response Data Isn’t Showing ?
  • Mock API data
    • How to mock APIs automatically?
    • What can Apidog mocking do?
    • How to mock fixed API data in Apidog?
    • How to mock conditional data in Apidog?
    • How to enable cloud mock in Apidog?
    • How to enable self-hosted mock in Apidog?
    • Does Apidog support mocking WebSocket APIs?
    • Why Is the Browser Not Returning Content When Requesting the Mock endpoint?
  • Automated tests
    • Why do test scenarios run without issues on my local client, but errors occur when running them in the Apidog CLI or runner?
    • How to create a test scenario in Apidog?
    • How to pass data between test steps?
    • Why am I not able to successfully reference pre-step data?
    • How to use foreach loop in Apidog?
    • What are the differences between sync data from endpoints/endpoint cases?
    • How to use test data in Apidog?
    • How to retrive test data in scripts in Apidog?
    • How to run test scenarios in batch in Apidog?
    • How to schedule test tasks in Apidog?
    • How to run performance test in Apidog?
    • How can I view the actual requests and responses in the performance tests?
    • How can I export performance test reports in Apidog?
    • How to use database query results as parameters for looping API requests?
    • Capture and Validate Stripe Webhooks in ApiDog During CI/CD
    • How to resolve the "Error: unable to verify the first certificate on runner" error?
    • General Runner Docker Container "Not Found" Error.
    • How to Set the Server Host for the General Runner in Apidog Web Version?
    • Why Scheduled test scenario endedup with 0 request?
    • What should I do if the file upload parameter cannot be found in Runner or CLI?
    • How to use Runner to run a test scenario with an upload file step?
    • How do I resolve the "Error: unable to verify the first certificate on runner" error?
    • How do I access and search the runner logs to identify the issue when a problem arises with a runner?
    • What should I do if the endpoint parameter is an upload file and cannot be found in Runner or CLI?
    • Why Aren't Test Steps Automatically Synchronized When the API Use Case Changes?
    • Why Does Using Multiple Dollar Signs in a Markdown Document Cause Some Content to Not Display Correctly?
    • Does the self-hosted Runner generate a test report on the server after executing a task?
    • Can I add unified pre/post processors to requests in a test scenario?
    • How can I keep dynamic values consistent during a single automated test run?
  • Publish API Docs
    • How to hide all Apidog logos in published documents?
    • When the API spec is updated, will the API doc change?
    • How to share APIs to collaborators in Apidog?
    • How to customize domain of Apidog documentations?
    • How to create multi-version documentation in Apidog?
    • Scope of sharing for Publish Docs Sites in Apidog
    • Scope of sharing for Share Doc list in Apidog
    • Why publlished Share Docs is not showing the hostname?
    • How Can Document Users Modify the Base URL in Shared Docs ？
    • Can I duplicate a published Apidog document to use in my own project?
  • Markdown
    • How to use cards to link to various pages or endpoints within Apidog?
    • Why is some content not displayed correctly when using multiple $ symbols in Markdown documents?
    • How to use transparent background images in Apidog Markdown?
    • How to set the column width of a Markdown table?
  • Branches
    • How to access the sprint branch?
  • Administration
    • How to install Apidog client silently?
    • Why am I seeing a 'No Permission' error despite having admin access?
    • How do I check the runner version number?
    • Does Apidog support win7?
    • Why does Apidog show the error "Cannot locate program entry point DiscardVirtualMemory in dynamic link library KERNEL32.dll" after installation?
    • Subscription Changes and Refunds
  • Billing
    • Can I set up a separate billing account for my team in Apidog?
    • Team Access & Billing Issues on Apidog
  • On-premises
    • User and Access Management in Apidog Self-Hosted (Enterprise) Version
  • Apidog Europe
  1. Administration

Subscription Changes and Refunds

Q: Can I convert my current (monthly/ annual)subscription to another plan and get a refund for the difference?#

A: We don’t offer direct conversions from one active plan to another (such as from annual to monthly or vice versa) with a partial refund. But don’t worry — we’ve got an easy way to help you make the switch!

Q: What happens if I want to switch from my current plan to another plan?#

A: Simply cancel your current subscription, and we’ll issue a full refund for that charge. Once that’s done, you’re free to subscribe to the desired plan anytime through your Apidog dashboard.

Q: How long does it take to receive a refund?#

A: Refunds typically show up in your account within 5–10 business days, depending on your bank or payment provider.

Q: How do I subscribe to the desired plan after cancellation?#

A: After your current plan is cancelled and refunded, just head over to your Apidog dashboard to choose the desired plan that fits you best.

Q: Who can I contact if I need help during the subscription change process?#

A: We’re here for you! If you get stuck or have questions about your subscription options, just reach out to our Apidog Support Center anytime.
Modified at 2025-06-09 08:13:22
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