Team Access & Billing Issues on Apidog

Q. Why might some teams face access issues even after payment?

A: Sometimes, teams within an organization may not be properly linked to the main paid subscription. This can happen if a team was previously subscribed separately or not transferred into the paid organization. As a result, those teams might be on a free plan despite the overall payment, causing limited access or error messages.

Q. How can I identify the Team ID to troubleshoot access issues?

A: You can find the Team ID by going to the Settings tab of the specific team within Apidog. The Organization ID is available in your account or billing information.
For Team, you can find the Team ID here -

Q. What causes double billing for teams in Apidog?

A: Double billing can happen if a team is billed separately from your main paid organization. For instance, if a team is not transferred into your paid organization, it may be charged independently.