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🇺🇸 English
  • 🇺🇸 English
  • 🇯🇵 日本語
  • 🇪🇸 Español
  • 🇰🇷 한국인
  • 🇨🇳 简体中文
  • 🇵🇹 Português (Portugal)
  • 🇮🇩 Bahasa Indonesia
  • 🇧🇷 Português (Brasil)
  • 🇻🇳 Tiếng Việt
  • 🇨🇳 繁體中文
🇺🇸 English
  • 🇺🇸 English
  • 🇯🇵 日本語
  • 🇪🇸 Español
  • 🇰🇷 한국인
  • 🇨🇳 简体中文
  • 🇵🇹 Português (Portugal)
  • 🇮🇩 Bahasa Indonesia
  • 🇧🇷 Português (Brasil)
  • 🇻🇳 Tiếng Việt
  • 🇨🇳 繁體中文
Learning Center
HomeSupport CenterAPI ReferencesDownloadChangelog
Learning Center
HomeSupport CenterAPI ReferencesDownloadChangelog
  1. Administration
  • Back to home
  • Support Center
  • Apidog Support Center
  • Import/Export
    • How to import API data into Apidog?
    • How to import cURL in Apidog?
    • How to migrate Postman environments to Apidog?
    • How to auto - group endpoints on Swagger/OpenAPI import?
  • Sending requests
    • Does Apidog support Socket.IO?
    • Why is the "+" in the parameter value decoded as a space?
    • How to send a request in Apidog?
    • How to send a graphQL request in Apidog?
    • How to send a gRPC request in Apidog?
    • How to send a SOAP/WebService request in Apidog?
    • How to send a WebSocket request in Apidog?
    • Does Apidog support pre-request/test scripts and assertions in WebSocket APIs?
    • How to send a SSE request in Apidog?
    • How to add default headers at the folder level?
    • Does Apidog support pre-request/test scripts and assertions in gRPC APIs?
    • ELANREFUSED.DNS Resolver Error
    • Why am I getting a "socket hang up" error when sending a request?
    • Fixing Request Errors
      • Fixing the read ECONNRESET Error
      • Fixing ECONNREFUSED Error
      • Fixing ETIMEDOUT Error
      • Fixing ENOTFOUND: Couldn't resolve host Error
      • Fixing ENOTFOUND: getaddrinfo ENOTFOUND www Error
      • Fixing the connect EHOSTUNREACH Error
  • Designing APIs
    • How do I use variables in the path?
    • Can I use a response component as the default response?
    • How to check who has modified an endpoint?
    • How can I bulk delete endpoint folders in Apidog?
    • How can I bulk add/remove prefixes to the path of endpoints?
    • How to move a Property's level in the Schema Editor?
    • If a string property has multiple enumerated values and is used in various locations, how can this enum be consistently referenced throughout?
    • How to get Apidog resource folder ID?
    • How do I get the resource floder ID of Apidog?
    • How do I use variables in a URL path?
    • What should I do if an endpoint, document, or test scenario is accidentally deleted?
    • Does Apidog support request code for custom endpoints?
    • How to Automatically Group Endpoints When Importing Swagger/OpenAPI into Apidog?
    • How do I generate non-duplicate array data in mock responses?
    • Why isn't "#" input supported in the path?
  • Debugging APIs
    • How does Apidog integrate with third-party key management systems?
    • Why does the same request work correctly in other tools (such as Postman) but not in Apidog?
    • How to fetch variable values from database in Apidog?
    • How to migrate environments from other tools to Apidog?
    • How to assert using scripts in Apidog?
    • JSONPath can only extract arrays. How can we extract a single element from within them in Apidog?
    • How to configure database operations in Apidog when different environments have different database account credentials?
    • How to get service base URL in custom script?
    • Why does Apidog report an error exceeding the maximum Node.js string length when the API response is too large?
    • What is the size limit for console printing?Why do I get an error when printing large files?
    • How to resolve DB2 database connection errors on Windows?
    • Why Am I Getting Error NJS-045 When Connecting to an Oracle Database in Apidog?
    • How to Generate Dynamic Values in Apidog Custom Scripts?
    • Why does the client request for the same endpoint succeed, but an error occurs when debugging on the web side: "Unable to request address"?
    • Why does Apidog report an error when the response is too large?
    • How do I use the Apidog recording endpoint?
    • When defining an endpoint response, is it allowed for the endpoint to have no response content?
    • How do I get the service baseURL in a custom script?
    • How do I view the original packet in Apidog?
    • Why am I seeing the "Invalid URI xxx" error when making a request?
    • How do I make an asynchronous request in an Apidog script?
    • Why do I see the message "Couldn't resolve host" when sending a request?
    • What is the console print size limit? Why Do I Get an Error When I Print a Large File?
    • How do I upload a file on an endpoint request?
    • What to Do If Apidog crashes or Response Data Isn’t Showing ?
    • Official Redirect URI used by Apidog for OAuth2.0
  • Mock API data
    • How to mock APIs automatically?
    • What can Apidog mocking do?
    • How to mock fixed API data in Apidog?
    • How to mock conditional data in Apidog?
    • How to enable cloud mock in Apidog?
    • How to enable self-hosted mock in Apidog?
    • Does Apidog support mocking WebSocket APIs?
    • Why Is the Browser Not Returning Content When Requesting the Mock endpoint?
  • Automated tests
    • Why do test scenarios run without issues on my local client, but errors occur when running them in the Apidog CLI or runner?
    • How to create a test scenario in Apidog?
    • How to pass data between test steps?
    • Why am I not able to successfully reference pre-step data?
    • How to use foreach loop in Apidog?
    • What are the differences between sync data from endpoints/endpoint cases?
    • How to use test data in Apidog?
    • How to retrive test data in scripts in Apidog?
    • How to run test scenarios in batch in Apidog?
    • How to schedule test tasks in Apidog?
    • How to run performance test in Apidog?
    • How can I view the actual requests and responses in the performance tests?
    • How can I export performance test reports in Apidog?
    • How to use database query results as parameters for looping API requests?
    • Capture and Validate Stripe Webhooks in ApiDog During CI/CD
    • How to resolve the "Error: unable to verify the first certificate on runner" error?
    • General Runner Docker Container "Not Found" Error.
    • How to Set the Server Host for the General Runner in Apidog Web Version?
    • Why Scheduled test scenario endedup with 0 request?
    • What should I do if the file upload parameter cannot be found in Runner or CLI?
    • How to use Runner to run a test scenario with an upload file step?
    • How do I resolve the "Error: unable to verify the first certificate on runner" error?
    • How do I access and search the runner logs to identify the issue when a problem arises with a runner?
    • What should I do if the endpoint parameter is an upload file and cannot be found in Runner or CLI?
    • Why Aren't Test Steps Automatically Synchronized When the API Use Case Changes?
    • Why Does Using Multiple Dollar Signs in a Markdown Document Cause Some Content to Not Display Correctly?
    • Does the self-hosted Runner generate a test report on the server after executing a task?
    • Can I add unified pre/post processors to requests in a test scenario?
    • How can I keep dynamic values consistent during a single automated test run?
  • Publish API Docs
    • How to hide all Apidog logos in published documents?
    • When the API spec is updated, will the API doc change?
    • How to share APIs to collaborators in Apidog?
    • How to customize domain of Apidog documentations?
    • How to create multi-version documentation in Apidog?
    • Scope of sharing for Publish Docs Sites in Apidog
    • Scope of sharing for Share Doc list in Apidog
    • Why published Share Docs is not showing the hostname?
    • How Can Document Users Modify the Base URL in Shared Docs?
    • Can I duplicate a published Apidog document to use in my own project?
    • How to Share Headers (e.g., Token) in Apidog Online Docs?
    • Why my team member cannot find the published doc?
    • How do I fix an SSL certificate expiration or Cloudflare 526 error on my custom domain?
    • Custom SMTP Configured Successfully, but Allowlisted Users Don’t Receive OTP Emails
  • Markdown
    • How to use cards to link to various pages or endpoints within Apidog?
    • Why is some content not displayed correctly when using multiple $ symbols in Markdown documents?
    • How to use transparent background images in Apidog Markdown?
    • How to set the column width of a Markdown table?
    • How can I insert internal APIs, documents, data schemas, or folders into a Markdown document?
    • How do I add a link to a document or endpoint within a project in an Apidog card component?
  • Branches
    • How to access the sprint branch?
  • Administration
    • How to install Apidog client silently?
    • Why am I seeing a 'No Permission' error despite having admin access?
    • How do I check the runner version number?
    • Does Apidog support win7?
    • Why does Apidog show the error "Cannot locate program entry point DiscardVirtualMemory in dynamic link library KERNEL32.dll" after installation?
    • Subscription Change or Plan Switching
    • Web Requests Work, But App Gets "read ECONNRESET"—Why?
    • Why Can't I Open Apidog After a Windows System Update?
    • Why does Apidog fail to open after Windows system update
  • Billing
    • Can I set up a separate billing account for my team in Apidog?
    • Team Access & Billing Issues on Apidog
    • Invited team member are unable to access Apidog.
    • Transfer a Personal Paid Team to an Organization
  • On-premises
    • User and Access Management in Apidog Self-Hosted (Enterprise) Version
  • Web & Client
    • What is the purpose of the ApidogAppAgent process?
    • Download and Installation of Linux Desktop Version
  1. Administration

Subscription Change or Plan Switching

Q: Can I switch my current monthly or annual subscription to another plan?#

A: Yes. Team or organization admins can upgrade or downgrade their subscription from the Plans tab.
You can also switch from a monthly subscription to an annual subscription directly in Apidog.
Switching from an active annual subscription to a monthly subscription requires assistance from Apidog Support because the unused portion of an annual subscription is not automatically refunded.

Q: How do I switch from an annual subscription to a monthly subscription?#

A: Canceling an annual subscription in Apidog does not end it immediately. The subscription remains active until the end of the current billing period.
If you want to switch to a monthly plan before your annual subscription expires, contact the Apidog Support Team at support@apidog.com. Include your team or organization ID and details of the plan you want to switch to.
Our team will review your request and assist with ending the current subscription and switching to the new plan.

Q: What happens to the unused portion of my annual subscription?#

A: When an annual subscription is ended early with assistance from Apidog Support, we calculate the prorated value of the remaining subscription period and review the request internally.
Depending on the circumstances, the remaining value may be:
Added to your account as Credit Balance, or
Applied as a discount toward your new subscription.
Credit Balance is not withdrawable and can only be used toward eligible subscription plan upgrades.
After the adjustment is applied, you can subscribe to your desired plan from the Apidog dashboard. Any applicable credit or discount will be applied during payment. Apidog Support will let you know if any additional action is required.

Q: Who can I contact for help with changing my subscription?#

A: If you need assistance with your subscription or plan change, contact the Apidog Support.
Modified at 2026-08-21 09:51:42
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Why does Apidog show the error "Cannot locate program entry point DiscardVirtualMemory in dynamic link library KERNEL32.dll" after installation?
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Web Requests Work, But App Gets "read ECONNRESET"—Why?
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