What to Do If Apidog crashes or Response Data Isn’t Showing ?

What’s Happening?

It’s very rare, but you might occasionally find Apidog crashing, and when you reopen it, the response data for your API calls might not show up. Instead, you could see a loading animation followed by a message saying, “Click Send to get a response.” We know this can be annoying, and we’re here to help you get things running smoothly again!

Why Is This Happening?

Our dev team thinks this might be tied to memory usage on your system. Let’s try a few steps to fix it and get Apidog running on the track.

Let’s Troubleshoot Together!

Here are some simple steps to try:

Restart Apidog
Close Apidog and open it again. If it’s not responding, no worries—just use Task Manager (on Windows) or Force Quit (on Mac) to close it, then restart the app.

Reboot Your Computer
A quick restart of your system can work wonders by clearing out any temporary glitches. Give it a try!

Check for Updates
Let’s make sure you’re on the latest version of Apidog. Head to the settings and look for any available updates—installing the newest version might fix the issue.

Send Us Your Log Files
If the problem sticks around, we’d love to take a closer look. Could you share your Apidog log files with us? They’ll help our team figure out what’s going on. Here’s where to find them:

For windows:

  C:\Users\Administrator\AppData\Roaming\Apidog\logs

For macOS:

  macOS: ~/Library/Application Support/Apidog/logs

Just send those logs to our support team, and we’ll dig into the issue for you!

We’re here to help you get back to testing without any hiccups.

What to Do If Apidog crashes or Response Data Isn’t Showing ?

What’s Happening?#

Why Is This Happening?#

Let’s Troubleshoot Together!#

What’s Happening?

Why Is This Happening?

Let’s Troubleshoot Together!